Shipping
We ship to addresses in the United States and Canada. Shipping is calculated at checkout from the total weight of your order.
Many items ship directly from our warehouse partner, so a larger order may arrive in more than one package.
Free pickup at our shop
Choose Ship To MCS | Coordinate at checkout and pick up your order free at Marine Craft | Supply, 300 Old Lupton Rd, Merritt, NC 28556.
Traveling? Ship it to MCS | Coordinate
On your way to Coastal Carolina, or ordering from outside the US or Canada? Choose Ship To MCS | Coordinate from anywhere in the world and your order will be ready at our Merritt location when you arrive.
Need it sent on to you? Call MCS | Coordinate at (252) 571-7789 for an outbound dispatch quote.
MCS | Coordinate parcel consolidation
Have parcels from any seller shipped to our Merritt location and we'll consolidate them for you. $10.00 per inbound parcel.
Address your parcels to:
Your Name, c/o Marine Craft | Supply
300 Old Lupton Rd
Merritt, NC 28556
Returns
Every return starts with a call or email to us at (252) 571-7789 or l.spicer@marinecraftsupply.com. Please have your order number or receipt ready. How we handle a return depends on where your item came from.
1. Items bought in our Merritt shop
Refund: unused items in original, unopened packaging may be returned within 30 days with your receipt for a refund to your original payment method.
Exchange or store credit: items that have been opened but are unused, complete and resalable may be exchanged or returned for store credit within 30 days.
Defective items: we will exchange a defective item, or refund it if no replacement is available. Items past 30 days are covered by the manufacturer's warranty, and we are happy to help you with the claim.
Final sale (no returns or exchanges):
- Wire, cable, hose and other items cut to length, and items sold split from bulk packs
- Opened adhesives, sealants, epoxies, fillers, threadlockers, lubricants, oils, fluids and chemicals
- Food and beverages, including all Homebase items (snacks, drinks and refrigerated items)
- Items that have been installed, wired, used or modified
- Special-order items
Homebase items such as snacks, drinks and refrigerated items are sold in our Merritt shop only. They cannot be ordered for shipping and are final sale.
2. Items shipped from our warehouse
Most items on our website ship directly from our distribution warehouse and follow the warehouse's return terms.
- Contact us within 30 days of delivery. We will issue a return authorization and instructions. Please do not return warehouse items to our shop or ship them back without authorization.
- Items must be unused, complete, in original packaging and resalable.
- A restocking fee of up to 15% may apply.
- Special-order and non-stock items cannot be returned.
- Opened charts, cartography, software, DVDs and CDs cannot be returned unless defective.
- Warranty repairs and defects after delivery are handled by the manufacturer. We will help you start the claim.
- Return shipping is paid by the customer unless we sent the wrong item or it arrived damaged.
- Report shipping damage within 48 hours of delivery with photos of the item and the box.
Refunds for warehouse items are issued once the return is received and approved.
3. MCS | Coordinate services
MCS | Coordinate logistics services, including inbound parcels and freight, consolidation plans, outbound dispatch, extended staging and postage, are non-refundable.